Keith Powell, Founder
Keith Powell Co-founder, Global Air/Wave Communications, Inc, Founder U. S. Wireless Communications, L.P., Founder The Veracity Group, L.P. Mr. Powell founded USWC in 1998 to provide specialized telecommunications products at a low-cost flat-rate model to customers nationwide. Under his direction USWC expanded its product and customer base by acquiring strategic partners and focusing on a direct marketing model that saw the company grow to over $25 million in revenue. Mr. Powell realized the need for a high quality inbound / outbound center and created The Veracity Group to meet those needs.

Peter Powers, Call Center Director
Peter Powers has over 25 years of teleservices management experience focusing on call center operations for three "Top 50 Service Bureaus" before joining the Veracity Group. He has extensive experience in all aspects of managing a multi-client B2B/Consumer call center and his diverse responsibilities have included new business acquisition and development, new program implementation, training, staff development and client advocate liaison. He also has demonstrated expertise in the creation of call guides and training materials designed to exceed client expectations. We're glad to have Peter as part of the Veracity Group Family.

Kevin Jones, Call Center Manager
Kevin Jones joined The Veracity Group in March of 2000. With over thirteen years experience in sales and sales management he is a valuable asset to the organization. He is well versed in all aspects of call center management focusing primarily on production; call quality, scheduling, and employee morale. Kevin has managed up to 140 TSRs at a time in one location with multiple clients. We are happy to have Kevin as a member of the team.

Brandy Vaughan, Quality Assurance Manager
Brandy has been in the call center industry since 2001, she started with USWC as a TSR and worked her way through the ranks first as a Quality Assurance Associate, where her responsibilities included auditing recordings and interfacing with regulatory agencies such as the Better Business Bureau and the Federal Communications Commission. She has also managed the sales floor and customer service team with up to 60 associates at a time. Her well-rounded background has also included call center scheduling and payroll. Brandy is now our Quality Assurance Manager with the responsibility of ensuring that all calls meet or exceed our client's call quality expectations.

Tommy Randall, IT/ Development
Tommy Randall joined The Veracity Group in January 2005 to handle the design and integration of The Veracity Group's primary System Software Architecture. Tommy also handles their server administration and assists with Network administration and other IT related functions. Tommy has over 15 years of programming experience in both Windows and Linux environments.