The Veracity Group specializes in cost effective solutions for outsourced inbound and outbound calling programs. Our team has years of experience managing a wide variety of both inbound and outbound programs.

The Veracity Group Corporate Mission
Our mission is to create growing, successful long-term partnerships with our clients, adding value to all that we do.

• Our faith mandates that we always operate with complete integrity.
• Integrity in the marketplace is our most basic core value.
• Our motto is, "At The Veracity Group, We Sell!" We are tenacious salespeople.
• Our people are the most important asset at The Veracity Group.

The Veracity Group will seldom be the least expensive outsourced TM vendor. There is a very working-class work ethic in the culture providing a no-nonsense, results oriented service for the client. The Veracity Group provides excellent value to the customer and continually demonstrates that The Veracity Group can achieve a lower cost per sale than any competitor. That, coupled with exceptional service and flexibility, creates a strong case for outsourcing to The Veracity Group.

INTEGRITY
At TVG is our mission is still the same as it was when we started, we are committed to delivering affordable quality inbound or outbound call handling. Mutual trust and respect are the core values at TVG; every team member is committed to providing you with a fair deal because we want a successful long-term partnership.

QUALITY
TVG has a staff of Quality Auditors that monitor lead calls every day. TVG has a dedicated Quality Assurance department that is organized both centrally through corporate resources and separately at the Call Center. The quality assurance staff listens to and evaluates calls. The number of QA personnel at the call center level is a function of calling volumes; currently TVG has on average 3-6 dedicated QA personnel in the call center. Also each call center employs 8-10 Quality Verification personnel who verify all sales.

RELIABILITY
Over the years, we have proven that week after week we are consistent and dependable. You can continue to have the peace of mind knowing that we'll hit the performance metrics on your calling program, all the while listening to you and responding to your needs. We are flexible and dependable.

SERVICE
Responsiveness to your needs, we're famous for it. We have a dedicated team that works exclusively on your calling program. TVG is not some mega corporation that treats your business like just another number.

VALUE
We have the experience and the expertise to help you meet and exceed your sales objectives. Our mission is to provide excellent service and affordable call handling; we are committed to making your business our priority.